Refund Policy
Last updated 16 September 2026
This policy explains when a programme fee can be refunded and how a refund request is processed.
Demo data — This is a demonstration environment. The text below is illustrative policy content for the demo and is not a substitute for reviewed legal documentation.
01Before the programme starts
A full refund is available if a refund request is made before any learning content has been accessed and before the programme start date for Industry-Led cohorts.
02After the programme starts
Once learning content has been accessed, or once an Industry-Led cohort has begun, the fee is not refundable. This is because content, assessments and live sessions are made available in full at the start of the programme.
03Programme cancellation
If a scheduled Industry-Led cohort is cancelled and no alternative date is acceptable to the participant, the fee is refunded in full.
04Duplicate or failed payments
Duplicate charges and amounts debited against a failed registration are refunded in full once verified.
05How to request a refund
Send the registration ID and the reason for the request to the programme team. Approved refunds are returned to the original payment method.
06Demo environment
No real payments are processed in this demonstration environment, so no real refunds can occur. Payment records shown here are simulated.